Hawai'i Pacifi c Health delivers information, eases anxiety and burnout INFORMATION WAS CRITICAL That need for quality care increased sharply when the COVID-19 pandemic hit worldwide. As businesses began shutting down and cases began to climb, Raquel Hicks, Director of Organizational Effectiveness, said that the fi rst and most pressing need, for both patients and employees, was the need for information. CASE STUDY EMPLOYEES 7K ADOPTION ON DAY 1 20% ADOPTION FIRST 6 MONTHS 70% With anxiety running high, HPH adopted the Firstup platform as a means of delivering information and easing tension, allowing the IC team to reach out in ways they previously hadn’t been able to. A non-profi t healthcare network of hospitals, clinics, physicians and care providers covering Hawaii and the

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