Workplace stress and task overload are long-standing business concerns, not just for MSPs but for all business owners. Unlike the average small or medium-sized business, technology companies have been charged with feeding the global demand for technology, which sharply increased because of the pandemic. Long hours, constant and increased cyberattacks, resource and labor shortages, and increased customer demands created a perfect storm for burnout. In recent years, burnout has become a significant industry threat — 62% of IT professionals report feeling physically and emotionally drained, with 42% considering quitting their company altogether. The World Health Organization calls burnout an “occupational phenomenon resulting from chronic workplace stress that has not been successfully

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