SUCCESS STORY: CREDIT BANK OF MOSCOW Happier Customers and Higher Agent Productivity Russian bank sees 900% leap in inbound and outbound contact center efficiency Bank Gains More Efficiency Than Expected Credit Bank of Moscow (CBM) is among the top 15 Russian banks by asset size. It offers a wide range of corporate and private banking services. Seeking a way to boost contact center efficiency and improve customer service, the bank’s primary objective was to ensure operational stability. “We have evaluated leading products in the contact center industry to find one that would fit our objectives,” says Vitaly Polyakov, Head of Retail Business Technologies at CBM. “We’ve chosen the Genesys Customer Experience Platform for simplicity of implementation, way of thinking and workin

Join for free to read