Case Study
Hackett Partners with StoreForce to Deliver Customer Service in Style
May 8, 2018 When Hacke*, a leading Bri2sh mul2-channel menswear retailer, wanted to increase the effec2veness of its shop floor workforce, StoreForce proved to be the perfect partner. Our WFM+ solu2on has enabled Hacke* to take the guesswork out of scheduling staffing levels, delivering real-2me data about individual store turnover and the effec2veness of members of the Hacke* sales team. This gives Hacke* the opportunity to ensure its most giIed sales people are customer-facing at the busiest 2mes of the week, maximizing sales revenue. It has also enabled Hacke* to begin restructuring its sales team making it more dynamic and customer responsive, building on its reputa2on for customer service excellence. Client Profile Founded by Jeremy Hacke* and Ashley Lloyd-Jennings in 1