Growing Services Revenues Out of the Gate
Growing Services Revenues Out of the Gate
3 PagesGrowing Services Revenues Out of the Gate Challenges... • Strict customer requirements limited ability to secure new business and grow service revenues • Limited visibility on contracts and pricing caused revenue leakage • Paper based systems kept service managers and administrative staff in the dark on work order status and slowed the billing cycle Applying technology led to... • A clever implementation of ServiceMax Customer Portals to deliver proof of service level agreements through pictures of damaged and repaired installations • Real-time dispatch and status of service delivered by service team and subcontractors with ServiceMax for iPad • Regular reporting on customer service histories to inform process of continuous improvement in product and design, made easy by Servic
