This client brought an innovative vision of customer management to the consulting marketplace over a decade ago. Consultants are matched with local customers, keeping relationships close and reducing wear and tear on the consultants themselves. This operating model has enabled our client to attract exceptional talent and take its place among Fortune’s 100 Best Companies to Work For. © Franklin Covey Co. All rights reserved. A BIT OF BACKGROUND AND CONTEXT While localizing talent created a more intimate consulting experience for their customers and consultants, the organization’s model eventually led to some fragmentation in their approach to sales. In addition, as our client grew, so did the companies it served, as they expanded into globally dispersed locations. This resulted

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