Case Study

Groupon Saved Millions In Costs, Reduced Risk, And Provided A More Consistent Customer Experience Through Its Work With COPC Inc. To Consolidate Its O

Groupon Saved Millions In Costs, Reduced Risk, And Provided A More Consistent Customer Experience Through Its Work With COPC Inc. To Consolidate Its O

Pages 4 Pages

Challenge Groupon’s mission is to become the world’s commerce operating system. With a focus on always looking for ways to exceed customer expectations, Groupon is relentless in its pursuit of excellence, consistently raising its own bar to remain at the forefront of local commerce. Due to its fast organic growth common with young organizations, Groupon reached the point of having over 17 contact center suppliers across 20 sites, creatin

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