70% REDUCTION Paper billing costs 75% ePRESENTMENT Achieved THE CHALLENGE Granite City Electric is a veteran distributor of electrical products with over 90 years of history, shipping to thousands of contractors in the New England market. They have 26 branches and distribution centers, and have grown rapidly into one of the leading electrical distributors in the country. Always looking for opportunities to improve profitability and productivity across the organization, the Granite City Electric finance team began outsourcing their paper billing process to Billtrust in 2004 and immediately reduced their billing costs by 25 percent. They chose to keep their electronic invoicing in house, however, thinking it would lower costs. Unfortunately, their emailed bills created customer iss

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