Customer Case Study 1 Gordon & Rees, founded in San Francisco by Stuart Gordon and Donald Rees in 1974, has grown from a small insurance defense boutique to a national litigation and business transactions powerhouse with 32 practices and 27 offices in 18 states. The Giva Service Management SuiteTM, including Giva® eHelpDeskTM, eKnowledgeManagerTM, eAssetManagerTM and eChangeManagerTM, was deployed in the cloud as their IT Service Desk solution. The Challenge By Floyd Withrow Chief Information Officer Gordon & Rees was founded in San Francisco in 1974, and we support 1200 employees in 27 offices throughout the United States. The firm ranks at No. 141 on the AmLaw 200 list of the largest law firms. We have been growing rapidly over the last six years, and prior to using Giva,

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