Gloucestershire Care Services NHS Trust The Challenge The Solution Gloucestershire Care Services use Snap Survey software to undertake the Friends and Family test, clinical audits, annual surveys and ad hoc surveys when they want to look at certain areas in more depth. These surveys are distributed in a range of formats and use Snap’s extensive features, from complex routing to email alerts. Friends and Family Test The Friends and Family Test is a national survey that all NHS trusts are required to do. They have to have a token response rate of 15%, which means that Gloucestershire Care Services is collecting about 2,000 responses each month for this one survey. With Snap Survey software it’s easy for them to collate these responses each month, report on them, and react quickly to patient

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