Globetrack is a media and communications company from Kenya founded in 2010. They provide online and offline media monitoring services for their clients and analytical reporting, which is why they use Mediatoolkit. For this Case Study, we talked to Linet Chepkopus, who works in client service for the last two years. She handles two departments, but she’s more actively involved in the client service department. Her job is to get in touch with clients, solve their problems, understand their needs and find potential areas of improvement. . G l o b e t r a c k Location Company type Kenya Media & Communications Company CASE STUDY We talked to... Linet Chepkopus Client serviceGLOBETRACK They’ve been looking for a tool that tracks digital platforms for a long time. The most important thing was

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