For more case studies, visit UpYourService.com/case-studies Tel : (+65) 6309 9668 Tel : (+1) 302 309 0047 Enquiry@UpYourService.com www.UpYourService.com CLIENT Globe Telecom PROFILE Started in 1930s, Globe is the 2nd largest telecom company in Philippines, serving 45 million customers in a country with a population of 100+ million. VISION The happiest customers, employees and shareholders RECENT AwARdS • Best in Customer Experience (W orld Communication A war ds) • Customer Service Leader of the Y ear (Asia Pacific Stevie A war ds) TEAM MEMBERS 6,000+ employees, and over 13,000 agents supporting a wide range of customer pr ofiles and touch-points “This program has been contributing not only improvements in customer service, but also billions of pesos of real financial benefits.

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