For over 12 years, Black Box has provided comprehensive IT managed services and wireless optimization for a global pharmaceutical company, supporting more than 20,000 users across 23 sites in North America and Europe. Through a strategic mix of on-site and remote staff, Black Box manages the company’s entire IT and communications infrastructure, including ticketing, service requests, and network uptime. Their services cover lifecycle, change, and capacity management, backed by continuous improvement processes and quarterly executive reviews, ensuring reliable performance and long-term success. For more information, visit blackbox.com or contact@blackbox.com.

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