A global air services network managing three major U.S. airports needed to modernize its critical voice communication infrastructure spanning nearly 4,000 endpoints across Airport Command Centers. Partnering with Black Box, the system migrated from Avaya to Cisco Unified Communications in a phased rollout, ensuring zero disruption to 24/7 operations. Black Box provided managed services with on-site engineers, proactive monitoring, and 24x7 incident remediation, optimizing infrastructure and performance. Phase I was completed successfully, giving agents a reliable Cisco platform and freeing internal teams to focus on other IT priorities while ensuring seamless modernization.

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