Global Insurer Uses Customer Insight to Develop Cutting-Edge Digital Channel
Global Insurer Uses Customer Insight to Develop Cutting-Edge Digital Channel
1 Pagesneosllc.com | 860-519-5601 ©2019 NEOS CLIENT CASE STUDY Global Insurer Uses Customer Insight to Develop Cutting-Edge Digital Channel Company: A Bermuda-based insurance and reinsurance company Industry: Insurance Line of Business: Property and Casualty Location: Global Challenge: The client wanted to implement a digital channel into their business strategy but lacked a firm grasp on highest priority functions and features Services: Customer Experience Results: The client prioritized aspects of the distributor portal to ensure adoption of the portal and ultimately return on the investment in the technology BUSINESS PROBLEM The client needed a digital channel to provide their distributors with more capabilities and a better online experience. However, they lacked th
