neosllc.com | 860-519-5601 ©2019 NEOS CLIENT CASE STUDY Leading Direct-to-Consumer Insurer Reengineers Processes to Enhance Customer Experience Company: One of the largest US-based direct-to- consumer insurance companies Industry: Insurance Line of Business: Life Location: USA Challenge: Inefficient business underwriting process due to excess manual tasks and misallocated skill sets Services: Business Process Design & Optimization FutureWeek SM Rapid Process Redesign Results: Enabled Underwriters to make better case-based solutions BUSINESS PROBLEM The client was in the midst of implementing a new underwriting workbench and workflow when they realized they needed to first redesign their underwriting processes. The client needed help designing a future-state that

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