ING-DiBA uses cutting-edge Kofax technology to lead the market in digital banking SUCCESS STORY FOR BANKING AND FINANCIAL SERVICES CHALLENGE A focus on customer satisfaction, agility of business processes and positive public perception keeps ING-DiBa AG looking for new services and products. The bank is turning their customers’ smartphones into document scanners and in the process, expanding how customers think about their mobile devices. “The idea of bill recognition and document upload first came up in the area of digital channels,” said Thomas Lingenfelder, Head of Document Services, IT Business Services, ING-DiBa AG. “Customers should have the opportunity to perform additional banking transactions with a smartphone—from money transfers to paying a bill; all the way thr

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