A leading global hospitality chain partnered with 247.ai to tackle excessive email and call volumes, low direct bookings, and lack of self-service options. After a successful pilot program using 247.ai Conversations and 247.ai Answers in the U.K. and Ireland, the company deployed these digital CX solutions across over 3,000 reservation and guest assistance specialists. This collaboration improved customer experience, streamlined interactions, and increased direct bookings, demonstrating how the right digital CX solution can transform hospitality operations and drive long-term success.

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