Starfish Associates, LLC ? 1200 US Highway 22 ? Bridgewater NJ 08807 ? 908-243-2900 ? www.starfishassociates.com © Copyright 2019 Global 1000, Multinational Analytics Company Business Challenge The company has more than 28,000 employees and is based in Europe, operating in four market segments: scientific, technical and medical; risk and business analytics; legal; and exhibitions. Specific objectives were: • Achieve a multi-vendor management strategy with one layer of automation • Maintain Avaya in the contact center but migrate some back office users from Avaya to Microsoft Skype for Business • Streamline their communication management processes through their IT Service Management platform— ServiceNow • Reduce time to on-board and off-board users Starfish Soluti

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