Georgian College delivers unrivaled student experience

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Georgian College in Ontario, Canada, has significantly enhanced its student experience by integrating all student services into a single, accessible platform using ServiceNow. This transformation resulted in a 92% first contact resolution rate, a median resolution time of less than 24 hours, and $75,000 in annual savings. With 12,500 students across multiple campuses, Georgian centralized its services to provide a consistent and efficient support system, improving overall student satisfaction and operational efficiency.

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Case Study Georgian College Ontario, Canada

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Georgian College delivers unrivaled student experience

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