1 CUSTOMER SUCCESS Catalina Express Catalina Express Boosts Efficiency and Lowers Abandoned Calls with Monet Software Catalina Express began in 1981 when three Catalina Island residents realized the need for fast, reliable transportation to and from the island. In its first year of service, the company operated with one 60-passenger vessel. Today, Catalina Express offers up to 30 daily departures on eight high-speed vessels, operating from Long Beach, San Pedro, and Dana Point. Today, more than 28 million passengers have set sail to Catalina Island aboard Catalina Express. Service levels rose from 69% to 83% 20% Average speed of answer dropped from 1 minute to 30 seconds 30s You need to dive into the Workforce Management Solution and stretch your legs to get the return on investm

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