Case Study

GAINS Enables Invacare’s Increased Customer Service and Profit Contribution in Down Economy

GAINS Enables Invacare’s Increased Customer Service and Profit Contribution in Down Economy

Pages 2 Pages

“Our biggest challenge in the market was getting the right product to the right customer when the customer needed it. Historically in this business the quality of our product and the depth of our product line kept us as the industry leader. As competition advanced in its product quality and their breadth of product line, we needed to focus on improving our operational effectiveness and customer service levels to ensure we ke

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