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Case Study

Fusion Contact Centre Services

Fusion Contact Centre Services

OPP
Pages 2 Pages

“ Project background As part of its selection process review, Fusion Contact Centre Services wanted to set up a 16PF validation study to identify which personality factors are most strongly related to performance in the role of Customer Experience Representative (Rep). The information gathered would be used in future selection, promotion and development processes. Fusion was seeking to gain insight into several key questions, s

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