1 Indecomm Global Services Amar Arma Genesis, 2/1 & 2/2, Above Food Bazaar, Baner Road, Baner, Pune - 411045 • +91 20 40709549 www.indecomm.net • © 2014 Indecomm Global Services FSC CURRICULUM BLENDED LEARNING CASE STUDY Overview A leading security service company was introducing new processes and revamping their existing processes for their Field Support Centre (FSC). The organization had a need for retraining their existing representatives

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