From Start to Finish, TMG Consulting Assists Burbank Water & Power with Award Winning CIS Implementation As a forward thinking utility, Burbank Water & Power (BWP) applied for and received a grant from the U.S. Department of Energy to develop smart grid infrastructure in the City of Burbank. The program was completed over eight years and involved 15 separate sub-projects, one of which was updating the City’s Customer Information System (CIS). As a mission-critical business system essential for optimizing smart grid technology, BWP’s CIS had to be robust, flexible and contemporary. Upgrading or replacing its current CIS was also important for customer satisfaction in an increasingly competitive and complex industry. Utility customers are more sophisticated than ever, desiring gr

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