This customer case study from SugarCRM details how Corvus Janitorial Systems, a rapidly expanding cleaning franchise, transitioned from basic CRM solutions to SugarCRM's platform. Corvus, founded on empowering franchisees for customer success, experienced significant growth, expanding across 19 municipalities. This expansion brought operational challenges, as their initial CRM choices like Salesforce failed to meet criteria for user experience, ease of configuration, and cost-effectiveness. Since implementing SugarCRM in 2012, Corvus has transformed its operations. The platform eliminated tedious data entry, enabled instant updates from anywhere via Sugar Mobile, and provided real-time field data logging, significantly reducing paperwork and enhancing staff access to critical information.

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