Customer Metropolitan Market, a specialty grocery chain headquartered in Seattle, operates seven stores in the Pacific Northwest. Since its founding in 1971, the company has focused on offering customers a selection of highly curated foods and goods including the “ripest fruits, the rarest cheeses, and the freshest seafood and dairy products.” Its small facilities management team and network of outside contractors are responsible for ensuring that the in-store experience for customers matches the high quality of the foods and goods. The company’s commitment is that customers enjoy a “comfortable, convenient, inspiring environment” at all times, at all locations. Metropolitan Market Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel Case Study: Re

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