Four Seasons: Continually (Re)inventing the Standards of Customer Experience
Four Seasons: Continually (Re)inventing the Standards of Customer Experience
4 PagesMEDALLIA.COM As the ?rst hotel to offer 24-hour service and complimentary amenities like shampoo, soap, and bathrobes to its guests— amenities we have come to expect today—Four Seasons has been setting the standard for customer experience excellence since its beginning. It’s this relentless, innovative focus on customer experience that has taken the company from just a single motel in 1960 to one of the ?nest hoteliers and most revered bran
