CASE STUDY Foundation Home Loans Improves Responsiveness While Keeping Headcount Flat. Foundation Home Loans uses Kofax solutions for process automation—cutting customer response times by over 50%, saving over 16 person-hours per day and creating headroom for growth. 50% FASTER RESPONSES TO INBOUND CUSTOMER REQUESTS 16 hours SAVED PER DAY BY AUTOMATING INBOUND DOCUMENT PROCESSING 44% OF ALL INBOUND DOCUMENTS CLASSIFIED WITHOUT HUMAN INPUTBefore Foundation Home Loans could act on inbound communications, its customer service team needed to sort the requests, find the relevant account in its servicing system, and then scan the document into its document management system (DMS). Once in the DMS, an agent would review each item, determine the appropriate action, and route i

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