Forward-thinking Change Management OCTOBER 1, 2019 Traditionally, the nancial services industry was a place where change occurred slowly. Known more for their stoic posture rather than being early adopters of cutting-edge technologies, nancial institutions were typically late to implement changes within their tried and true systems. But the nancial services industry, like many others, is not immune to disruption. Forward-thinking organizations such as Farm Credit Canada (FCC) tackle and embrace disruption by creating internal teams like the Organizational Change Management (OCM) team. This is a mission critical group tasked with ensuring that end users are prepared for challenges and changes arising in their day-to-day work lives. With a broad mandate, the OCM team is deployed

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