SaskWater Datacentre & Disaster Recovery Implementation APRIL 11, 2017 Until recently, SaskWater traditionally received IT support and application services from a shared services agreement with another government agency. This Agency provided and maintained all the IT infrastructure and applications as well as providing end user support. Although this maintenance and support model did provide the infrastructure required for SaskWater to operate, a number of ongoing issues became apparent over time. Ongoing Issues • Complete reliance on third party (Agency) for all provisioning of network, server, and storage resources • No established Service Level Agreements for network services, applications, nor end user support • Complete reliance on Agency for end user support • End user

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