convergeone.com CONVERGEONE CLOUD EXPERIENCE (C1CX) PUBLIC CLOUD Customer Case Solution: The Forward-Thinking Credit Union Customer Issues A progressive and technologically savvy credit union that supported and represented state employees was continually looking for ways to differentiate itself and act as a leader within the industry. It had noticed the trend toward cloud and wanted to keep pace with competitors. It also desired to realign its IT strategy to better support its business priorities and objectives. Moving forward, its primary operating principle would be a focus on service management, utilizing the practices found in ITIL/ITSM. The company currently owned and managed its communications systems in-house, with Avaya telephony, Cisco infrastructure, and Microsoft Office

Join for free to read