A leading insurance company in Singapore faced operational inefficiencies, high turnaround times, and increased costs due to non-automated processes. Partnering with Newgen, they implemented a Claims Automation Solution, integrating Intelligent Process Automation (BPM) and Contextual Content Services (ECM). This solution centralized document management, automated tasks, enabled real-time reporting, and improved communication. As a result, the insurer achieved enhanced operational efficiency, reduced costs, improved workforce productivity, and better visibility and accessibility of documents, significantly improving their claims processing system.

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