1 / 2 arca.com Y-12 Federal Credit Union Needed a Solution to Their Drive-Thru Problem As the branch manager at Y-12 Federal Credit Union, MJ Hutchison’s days are filled by working with members, managing tellers, and making sure that the final bank balance is right “on the money.” Hutchison however, has a problem that many traditional financial institutions don’t have to worry about. Y-12 FCU has an off-site drive-thru building, which presents unique security and efficiency challenges. “We have two Member Service Coordinators (MSC’s) and three lanes that run off this machine, Hutchison said. “It’s out there by itself, so it’s important that we are taking in as much cash and keeping it going. Troubleshooting creates service issues since the machine is in an independent

Join for free to read