Case Study

San Mateo Credit Union - An aging line of cash dispensers and a desire to increase internal efficiency, was the impetus for change.

San Mateo Credit Union - An aging line of cash dispensers and a desire to increase internal efficiency, was the impetus for change.

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1 / 3 arca.com customer story San Mateo Credit Union San Mateo Credit Union Was Concerned With the Customer Experience, Vault Trips San Mateo Credit Union operates eight full-service branches and more than a dozen ATM locations in the heart of Silicon Valley. In 2013, San Mateo Credit Union began searching for ways to handle its cash operations more effectively and efficiently. A brief corporate snapshot: San Mateo Credit Union (SMCU) is a member-owned not- for-profit financial cooperative that offers a wide range of financial products and services in California. SMCU serves community members in San Mateo County, the City of Palo Alto and parts of San Francisco. Since 1952, SMCU has grown to manage assets of $713 million and include eight branches and 75,000 members. The Chal

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