Case Study / O.F. Mossberg & Sons avaya.com For Customer Care, Data Is King With privacy being a key concern, but capturing data being important for good customer service, Mossberg picks Avaya. For the last 98 years, O.F. Mossberg & Sons, the oldest family-owned firearms manufacturer in the United States, has grown into a household name. But a crush of demand had overwhelmed its communications system, and the company needed something new. What pain point were you trying to solve? We were on a legacy system that left us unable to scale or easily collaborate across all sites. It also couldn’t capture data that we needed in order to generate reports that would help us make informed business decisions. We needed that kind of flexibility to grow the business. Describe the obstacle i

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