Case Study | Copy Products “Before we take on a new product line, we like to sit down with our service manager and ask, ‘Is this a serviceable product?’” Tom Minuti, General Manager of Copy Products in Upper Darby, Pennsylvania, asked when considering selling the Epson WorkForce ® Pro printers featuring Replaceable Ink Pack System technology. Because Copy Products offers printers and copiers with a per-copy maintenance agreement, their reliability in the field is absolutely crucial to the firm’s success. “Our service manager said it’s a simple mechanism, with far fewer moving parts than a laser printer. There’s no fuser, so it works at a much cooler temperature. And the ink pack system on the WorkForce Pro printers is intriguing. I think we will have good success.” A year late

Join for free to read