35 BENEFITS Easy-to-use Extensive ability to create questionnaires Flexible training hours Many potential uses SOLUTION Epistema Assessment Server GOAL Ensure that customers receive a high-quality service and that problems are solved quickly Fnac Attitude, a subsidiary of Fnac, provides an after-sales hotline, in France and French- speaking Switzerland, for Fnac’s technical products. To deal with the 800,000 calls it r

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