Who can forget January 2010? Across the UK, companies closed their doors as blizzards and gridlocked roads forced workers to stay at home. But for cruise specialist retailer World Travel Holdings (WTH) UK it was business as usual. Thanks to NewVoiceMedia’s hosted contact centre telephony, ContactWorld, WTH’s thirty homeworkers simply logged onto their laptops, opened their web browsers, answered calls, and continued to deliver a first class

Join for free to read