Amherst College Finds Higher Level IT Service Management with SolarWinds
Amherst College Finds Higher Level IT Service Management with SolarWinds
3 PagesAmherst College Finds Higher Level IT Service Management with SolarWinds page 1 Amherst College is located in Amherst, Massachusetts with approximately 1,800 students and 200 faculty members. Amherst is home to over a dozen teaching and research laboratories, and an NSF computational cluster with over 124 processors. CHALLENGES Before Luis Hernández’s, Director of IT Support Services, first day on campus he was tasked with finding a new IT service management solution. He quickly began working with the IT sup - port services team, who had started evaluating services before his arrival. “We needed a new solution by August, before the start of classes,” said Hernández. “It was very important for us to not disturb clients, in this case students, faculty, and staff once classes are in sess
