A Case Study on Flatworld Solutions' Insurance Services The Customer A US-based insurance agency, which o?ers a host of risk-coverage services such as Business Insurance, Risk Management, Employee Bene?ts, Finance and Accounting Services and Private Risk Management, was looking for a vendor that could manage its insurance accounts e?ciently at a cost-e?ective price. The Challenge Managing the customer's insurance accounts required a high level of precision and skill. The Flatworld Solutions' team received training on the customer's various insurance accounts, directly from the customer via WebEx sessions. After two weeks of training, the project to manage the customer's insurance accounts was launched successfully. The trained team established a mechanism to communicate with the customer o

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