Flatworld's Customer Support Services Spelt Success - A Success Story The Customer A leading global online medicine retailer wanted to do away with its customer support problems. Flatworld Solutions' call center services division came to the company's rescue with e?ective solutions, resulting in increased e?ciency and customer satisfaction by a considerable degree. For the online pharmaceutical company, e-mail was the main medium of communication with its clients, most of them being in the US. However, the company was not able to respond to its clients' emails quickly and accurately due to the increase in operations. Thus, there was an increase in the volume of cancelled orders. Besides, several sales opportunities were missed. The Challenge Flatworld Solutions' call center services divisi

Join for free to read