CASE STUDY First FridayProject Background First Friday are a UK-based change management and training business focused on helping retailers transform their organisations. Everyone who works at First Friday is a retailer by trade, and having worked at senior levels in the past, understand that what counts in retail is passion, flexibility and pace. First Friday wanted to create a digital solution that would tackle the most challenging problems they have seen in L&D within the world of Retail: • Distributed workforces - meaning it is difficult to keep everyone up-to- date with new products, ways of working, unfolding issues and new business processes • Lack of engagement, involvation or motivation - resulting in low course completion rates • Admin-intensive LMS systems - which can be d

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