First Bank and Trust adopted KnowBe4 Defend and Prevent to combat advanced email threats after static banners and M365 filtering proved ineffective. In 90 days, the AI-powered platform blocked 502 phishing emails, filtered 202,600 Graymails, and saved 187 hours monthly. Defend’s real-time alerts boosted user engagement, while Prevent reduced misdirected emails by prompting users to confirm recipients. The solution offered full visibility into threats and reduced manual intervention, significantly strengthening security posture and awareness. Employees became more vigilant, and IT gained proactive defense and streamlined operations.

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