1 Case Study Yamaha Reduces Issue Resolution Time and Remotely Maintains IoT Devices with Splashtop Summary A top priority of Yamaha’s customers in the Surface Mount Technology (SMT) industry is to improve manufacturing productivity. This means that the team at Yamaha’s SMT business receives various equipment customization requests, and must quickly decide whether the customers’ requests can be realized. Yamaha’s SMT business commercializes and manufactures all the surface mounting equipment needed for IoT electronic boards in-house, under one brand. This allows them to effectively link all products and parts, and have an integrated technical, manufacturing, and sales process. As a result, Yamaha’s SMT business can cater to their customers’ customization requests, and it gives t

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