A Finnish pulp and paper manufacturer with over 20,000 employees struggled with slow manual processes, long response times, and poor transparency, which hurt customer experience. Aspire Systems implemented ServiceNow’s Now Mobile, giving users on-the-go access, self-service options like password resets, and a modern UI/UX. The solution included knowledge bases with how-to guides, FAQs, and videos, plus community forums for peer support. A centralized dashboard improved transparency, showing ticket statuses and simplifying IT issue reporting. The result was faster resolutions, easier agent-user connections, and a significantly enhanced customer experience.

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