The Challenge They needed to get compliant quickly—and stay compliant on an ongoing basis—without the manual effort overheads that were consuming valuable IT resources. It was necessary to “refresh” all desktop workstations to ensure the installed applications and configurations were compliant. This had to be done quickly and without disrupting end user productivity —an essential requirement for a busy government agency where disruptions to public services can quickly become newspaper headlines. Manual onsite installs weren’t an option. They needed a mechanism by which they could gain and maintain compliance, quickly, easily, and inexpensively—which meant intelligent automation would be at the core of the solution. One of the key challenges was that a blanket desktop refresh was n

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