CUSTOMER CASE STUDY FIS KORDOBA Fidelity Information Systems KORDOBA GmbH (FIS KORDOBA) is a leading provider of software and consulting services in the European banking market. FIS KORDOBA provides a range of services from high-quality software products to assistance with customization, implementation support, different outsourcing models, servicing and maintenance for their customers. Being able to highly customize their offering has created a significant competitive advantage for the company. Challenge – Improve customer service with consistent processes “Our customers asked us for consistent processes and we found that ITIL provided us with the solution we needed. The flexibility and adaptability of the framework were important to us and we wanted these features to al

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