University of Canterbury Enables Efficiency for Students and Staff with assyst
University of Canterbury Enables Efficiency for Students and Staff with assyst
2 Pagesless calls to Service Desk within first 6 months of implementation 50 % assets tracked via assyst 8,300 26 % Uptake of the assyst Self-Service portal for library services within 6 months Savings Efficiency J Time saved due to efficient Incident & Problem logging J Ability to report and benchmark to utilise staff appropriately The Challenge A review of ICT Services at the University highlighted how poor Service Management processes were contributing to major communication and responsiveness issues. The review highlighted a large number of shortcomings in the University’s then-current processes and workflows. As a result, new positions were created to focus solely on Service Management. During this time, BMC Service Desk Express was chosen in an attempt to quickly apply
