Ferguson Makes Strategic Use of FM Analytics to Increase Work Order Efficiency, Reduce Costs and Improve Vendor Performance
Ferguson Makes Strategic Use of FM Analytics to Increase Work Order Efficiency, Reduce Costs and Improve Vendor Performance
3 PagesCustomer Ferguson Enterprises is the nation’s largest distributor of residential and commercial plumbing supplies and pipe, valves, and fittings. As a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial, it's grown over 63 years from a local distributor to a $13.8 billion company with more than 1,400 locations nationwide. Challenges Ferguson evaluated service automation as a way to migrate from a fully outsourced facilities management operation and internalize the function as a department. The rationale for this was to overcome a number of key challenges including: 6 Highly decentralized FM model in terms of maintenance and repairs with work orders initiated by locations ad hoc, with no standardized processes for tracking and measure
